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Leverage AWS Connect for Cloud contact center
AWS Connect provide superior customer service at a much lower cost and an easy-to-use omnichannel cloud contact center.

AWS Connect Advantages

  • In just a few clicks, you can set up and make changes to your contact center so that agents can begin helping customers right away.
  • Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.
  • Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere.
Reference: https://aws.amazon.com/connect/

Contact Centre Challenges & Solutions

Challenges in legacy systems

24%
More calls due to missing better routing, IVR self help, agile IVR updates, and digital improvements informed by AI .
31%
Additional payout in contact center fees due to legacy systems & process.

How AWS Connect solves this?

50%

Reduction in average speed of answer with an improvement of 5% in call rates

  • Improve customer experience
  • Better resolution metrics
90%

Contact Centers are switching to Cloud due to financial flexibility

  • Lower Total Cost of ownership
  • On-demand Scalability
91%

Cloud based call agents are more secure and less prone to downtime vs. on prem model

  • Increased operational resilience
  • Enhanced security

Use Cases

Deliver omnichannel customer service
Build high-quality omnichannel voice and interactive chat experiences to support your customers from anywhere. Use a single intuitive user interface (UI) for contact routing, queuing, and analytics.

Use built-in AI and ML to personalize interactions
With embedded artificial intelligence (AI) and machine learning (ML), Amazon Connect makes it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots.

Improve agent productivity
Empower your agents to be more proactive and productive. Surface unified customer profiles and recommended answers in real time, and track follow-up tasks to quickly resolve customer issues.

Fastcurve’s AWS Connect Capabilities

Fastcurve AWS status

  • AWS Select Consulting Partner
  • 15+ AWS Certifications
  • 5 clients on AWS services

Fastcurve AWS Connect implementations

  • Implemented for Utility customers in USA
  • Consulting & implementing for 2 years
  • Hands on over latest AWS Connect features

Fastcurve AWS Connect capabilities

  • AWS Connect Demo available
  • Team availability for POCs
  • Accelerated outcomes: Pre-built themes, processes, frameworks.
  • Migration capability from existing call center to AWS Connect.

Fastcurve offerings

  • Consulting Services
  • POC Services
  • Implementation services
  • Operational Services

Why AWS

  • AWS is leader in cloud systems & services.
  • Service offerings up by 40% increase in past 2 years. [R]
  • 90%+ of Fortune 100 companies use AWS Partner solutions and services. [R]
  • Global reach in 150+ countries. [R]
Includes Platform as a Services (PaaS), Infrastructure as a Service (IaaS) and hosted private cloud services.
Chart: Amazon Leads $180-Billion Cloud Market | Statista

Gartner & Forrester Reports on AWS Connect

A FORRESTER TOTAL ECONOMIC IMPACT™ STUDY COMMISSIONED BY AMAZON, JUNE 2020 , paints a picture of customers benefits.
According to Gartner, The average rating of Amazon Connect (4.7/5) is greater than any other omnichannel cloud contact center.

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Contact for Digital adoption, new initiatives or transformation.
Exemplary services on Project Inception consultation, Cost reduction, User experience & engagement.

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Industry Expertise

Ship Faster & Grab Market Opportunities

Build cloud based & enterpise grade mobile apps, web products, websites & middlewares. Enhance applications with integrations that keeps your customers engaged with application.

Additional services are:
Independent Testing of Application.
Resource outsourcing/Extended team in niche skills.

Get The Right Experts & Save Money

Consultations that can help you start your project, and improve productivity & outcomes in running projects. Every effort in planning & optimising progress, productivity, user experience has direct impact on revenue.
Experts having 12+ years of experience.
In depth analysis, documentation & reporting.

Technologists Having Expertise Across Domains

Ongoing Projects In: Logistics, Cyber Security, Platform Service, Education, Retail , Travel, Ecommerce, Media, Experience Management, Cloud Contact Centre & more.
Domain driven development approach.
Technology that cut across different verticals.

Fastcurve SaaS Products For Your Growth

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Upto 30% Faster Development

Accelerators are well tested, adaptable and flexible set of inhouse frameworks and tool chain which act as value multiplier for clients. These are pre defined libraries, agile templates, report formats, QA automation tools, Cloud migration frameworks and many more.
They help in:
Rapid initiation
Rapid execution
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