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Leverage AWS Connect for Cloud contact center
AWS Connect provide superior customer service at a much lower cost and an easy-to-use omnichannel cloud contact center.

AWS Connect Advantages

  • In just a few clicks, you can set up and make changes to your contact center so that agents can begin helping customers right away.
  • Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.
  • Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere.

Contact Centre Challenges & Solutions

Challenges in legacy systems

24%
More calls due to missing better routing, IVR self help, agile IVR updates, and digital improvements informed by AI .
31%
Additional payout in contact center fees due to legacy systems & process.

How AWS Connect solves this?

50%

Reduction in average speed of answer with an improvement of 5% in call rates

  • Improve customer experience
  • Better resolution metrics
90%

Contact Centers are switching to Cloud due to financial flexibility

  • Lower Total Cost of ownership
  • On-demand Scalability
91%

Cloud based call agents are more secure and less prone to downtime vs. on prem model

  • Increased operational resilience
  • Enhanced security

Use Cases

Deliver omnichannel customer service
Build high-quality omnichannel voice and interactive chat experiences to support your customers from anywhere. Use a single intuitive user interface (UI) for contact routing, queuing, and analytics.

Use built-in AI and ML to personalize interactions
With embedded artificial intelligence (AI) and machine learning (ML), Amazon Connect makes it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots.

Improve agent productivity
Empower your agents to be more proactive and productive. Surface unified customer profiles and recommended answers in real time, and track follow-up tasks to quickly resolve customer issues.

Fastcurve’s AWS Connect Capabilities

Fastcurve AWS status

  • AWS Select Consulting Partner
  • 15+ AWS Certifications
  • 5 clients on AWS services

Fastcurve AWS Connect implementations

  • Implemented for Utility customers in USA
  • Consulting & implementing for 2 years
  • Hands on over latest AWS Connect features

Fastcurve AWS Connect capabilities

  • AWS Connect Demo available
  • Team availability for POCs
  • Accelerated outcomes: Pre-built themes, processes, frameworks.
  • Migration capability from existing call center to AWS Connect.

Fastcurve offerings

  • Consulting Services
  • POC Services
  • Implementation services
  • Operational Services

Why AWS

  • AWS is leader in cloud systems & services.
  • Service offerings up by 40% increase in past 2 years. [R]
  • 90%+ of Fortune 100 companies use AWS Partner solutions and services. [R]
  • Global reach in 150+ countries. [R]
Includes Platform as a Services (PaaS), Infrastructure as a Service (IaaS) and hosted private cloud services.
Chart: Amazon Leads $180-Billion Cloud Market | Statista

Gartner & Forrester Reports on AWS Connect

A FORRESTER TOTAL ECONOMIC IMPACT™ STUDY COMMISSIONED BY AMAZON, JUNE 2020 , paints a picture of customers benefits.
According to Gartner, The average rating of Amazon Connect (4.7/5) is greater than any other omnichannel cloud contact center.

Contact us:

Fastcurve is trusted by clients at 5+ global locations, to solve user and business problems.

Contact for Digital adoption, new initiatives or transformation.
Exemplary services on Project Inception consultation, Cost reduction, User experience & engagement.

Building cloud based or installable software products, web products, apps, middlewares, API services, integrations & migrating legacy systems. Connect at:

Delivering excellence across value chain

Industry Expertise

Industries

As a digital first organisation, our services cut across multiple domains. Fastcurve is serving in Logistics, E commerce, Cyber Security spaces.
Experts from FinTech, HealthTech, EduTech
End to end product implementation

Services

Technology is our forte. We have extensive experience various implementation areas of technology, be it complete Enterprise solution or migration of technologies or re-engineering products.
Legacy to Latest Tech stack
Best Practices, Best Design, Best Support

Consultancy

Fastcurve Subject Matter Experts, enable clients achieve more in setting up process, adoption and growth. We engage with client over common goal of best in class implementation of the innovative ideas.
Detailed Research and Report
Focussed Implementation and Growth

Products

Experience Fastcurve product suite, empowering users to experience technology solutions which augments their capabilities in executing domain centric activities.
Edzag for Education
Yukt ERP for Merchants
View Products

FastTools - Tool Chain

FastTools is well tested, adaptable and flexible set of inhouse frameworks and tool chain which act as value multiplier for clients. These are pre defined Agile templates, report formats, QA automation tools, Cloud migration frameworks and many more.
Rapid execution of projects
Large coverage of scenarios

Perspectives

Industry Cognizance