Reduction in average speed of answer with an improvement of 5% in call rates
Contact Centers are switching to Cloud due to financial flexibility
Cloud based call agents are more secure and less prone to downtime vs. on prem model
Deliver omnichannel customer service
Build high-quality omnichannel voice and interactive chat experiences to support your customers from anywhere. Use a single intuitive user interface (UI) for contact routing, queuing, and analytics.
Use built-in AI and ML to personalize interactions
With embedded artificial intelligence (AI) and machine learning (ML), Amazon Connect makes it easy to automate interactions, understand customer sentiment, authenticate callers, and enable capabilities like interactive voice response (IVR) and chatbots.
Fastcurve is trusted by clients at 5+ global locations, to solve user and business problems.
Contact for Digital adoption, new initiatives or transformation.
Exemplary services on Project Inception consultation, Cost reduction, User experience & engagement.
Building cloud based or installable software products, web products, apps, middlewares, API services, integrations & migrating legacy systems. Connect at: